How do I remotely fetch a device's troubleshooting file?

How do I remotely fetch a device's troubleshooting file?

  1. Navigate to "Devices" from the cloud or site menu
  2. Click on the appropriate device

  3. Click on the gear icon from the main device menu (located at the top of the page) after the Cloud makes a connection with your device.

  4. Under the REALTIME ACTIONS menu, select "Fetch troubleshooting File"

  5. Once the troubleshooting file task has been started, navigate to "Activities" in the Device Menu
  6. Click on "Maintenance Tab"  

   7. Click on "Download file"

NOTE:  Your device must be online and connected to the Cloud for this feature to work.

    • Related Articles

    • How do I remotely reboot my device?

      Follow these steps to reboot a single device: Login to your Cloud and navigate to the dashboard page of the device you'd like to reboot.  (Device menu->Dashboard) Click on the gear icon from the main device menu (located at the top of the page), and ...
    • Device Registration and Configuration

      Registration A new device can easily be added to a site by inputting (or scanning) the serial number and MAC address of the device into the “Add device” form from the Cloud.   The device’s “site-level configuration inheritance” behavior, mentioned ...
    • Why was my device's configuration suspended? What does this mean?

      Device configuration suspension means no configurations will be pushed to the device from the Cloud, and no configurations received by the device will be processed by the Cloud. Your device's configuration may become suspended in two cases: Device ...
    • How do I move a device to a new site or cloud?

      Moving a device to a new site You can move a device to a new site in one of two ways: Select the "Move to Site..." option from the device's main menu, or: Select one or more device records from the "devices" page, then from the bulk actions menu, ...
    • How do I undo disabling a device? I can't find my device anymore!

      Once a device is disabled (previously this was called 'decommissioning'), it will no longer show up in your list of devices by default.  In order to view your device or undo the disable action, please do the following: Navigate to the "Devices" page ...
      Didn't find what you were looking for?
    Email Us:
    (Please remember to submit TS file)
    (Please note, by clicking 'Create Support Ticket' you will be redirected  to our new Edgecore System Portal, please register your ticket via our Edgecore System as IgniteNet is now part of Edgecore.)