How long does it take my device to connect and get its configuration from the Cloud?
This depends on if you have auto firmware upgrade enabled.
If your device doesn't need to be upgraded, this process usually takes under 5 minutes, from start (device registration) to finish (new configuration is running on your device). If your device needs to be upgraded, then this process will take longer.
Device Registration and Configuration
Registration A new device can easily be added to a site by inputting (or scanning) the serial number and MAC address of the device into the “Add device” form from the Cloud. The device’s “site-level configuration inheritance” behavior, mentioned ...
Term Context Definition Blocked Device status You can block a device from the device's main menu if you no longer wish for it to communicate with the IgniteNet Cloud. Once blocked, a device will no longer be allowed to connect to the XMPP server, ...
Why was my device's configuration suspended? What does this mean?
Device configuration suspension means no configurations will be pushed to the device from the Cloud, and no configurations received by the device will be processed by the Cloud. Your device's configuration may become suspended in two cases: Device ...
Can I reset my device to factory default settings from the Cloud?
No, we currently do not support this functionality. As long as the device has cloud connectivity, you can change any required settings as needed however.
What ports and IPs do I need to open on my firewall to connect my IgniteNet device to the Cloud?
1. Open the following outgoing ports: TCP ports 5222 and 5223 for XMPP TCP ports 80 and 443 for web TCP port 9200 for Authport UDP port 53 for DNS. UDP port 123 for NTP 2. Allow outgoing connections to ignitenet.com and its subdomains. If you ...
Didn't find what you were looking for?
Email Us: firstname.lastname@example.org
(Please remember to submit TS file)
(Please note, by clicking 'Create Support Ticket' you will be redirected to our new Edgecore System Portal, please register your ticket via our Edgecore System as IgniteNet is now part of Edgecore.)